This article covers frequently asked questions pertaining to the Immunet Protect Free.
When Immunet Protect 2.0 was released (June 16, 2010) the Immunet website retired it's Community features and moved them directly into your product. The 2.0 product will now allow you to directly invite friends, manage current connections and add new friends. The password and email address you used on the old website will now work directly in the product.
The easiest way to submit files to us is email. You can mail samples to submit@samples.immunet.com. This will feed your samples to an automated system and if we can build protections for it they will available over the cloud within a day of your submission and in some cases as soon as 2 hours.
agent.exe is the main detection engine
iptray.exe is the UI
The following anti-virus packages have been tested to work alongside the Immunet Protect beta version. Users should be able to install Immunet Protect alongside each of these packages and significantly increase their ability to detect viruses. In this case, "supported" means that Immunet will test these products in the QA environment and qualify that they co-install properly and work in tandem during normal operations without any obvious interference or resource drag. Supported products will get priority in the QA test/fix cycles and will get priority attention from Immunet Staff on the Community Forum.
| Product | Platform / SP | 32/64 |
| AVG 8.5 | Windows XP SP2 / Vista | 32/64 |
| AVG 9 | Windows XP SP3 / Vista SP1 / Windows 7 | 32/64 |
| Avira Antivir 9 | Windows XP SP3 / Vista SP1 / Windows 7 | 32/64 |
| Avira Antivir 10 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Norton (AV/360/IS) 2009 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Norton (AV/360/IS) 2010 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Mcafee AntiVirus (TP/SC) 2009 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Microsoft Security Essentials | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Trend AntiVirus 2010 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Kaspersky (AV/IS) 2010 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Comodo (AV/IS) 4.0 | Windows XP SP3 /Vista SP1 / Windows 7 | 32/64 |
| Trend AntiVirus + AntiSpyware 2010 | (Windows XP SP3 / Vista SP1 / Windows 7 | 32/64 |
| Trend Virus Buster 2010 | Windows XP SP3 / Vista SP1 / Windows 7 | 32/64 |
| K7 Total Security 2010 | Windows XP SP3 / Vista SP1 / Windows 7 | 32/64 |
Most likely you can, yes. However, if your package is not listed here in the FAQ, we would ask that you post to the support forum before you install. There we will let you know if we are aware of any issues with the product in question.
Unofficially Supported Products are products that users have indicated work for them but that have not been tested by Immunet. In some cases, Immunet has received mixed reports regarding functionality issues. Generally, Immunet advises users to use Officially Supported Products with Immunet products, in order to avoid experiencing unexpected (and unwanted) results when using products that Immunet has not yet tested and do not currently support.
| Product | Platform / SP | 32/64 |
| Webroot Internet Security Essentials 2010 | Windows XP SP3 | 32/64 |
| Comodo Internet Security | Windows XP SP2/SP3 | 32/64 |
| PrevX 3.5 | Vista SP1 | 32/64 |
| Spyware Doctor 6.1.0.447 | Windows XP SP3 | 32/64 |
| Bit Defender AntiVirus 2010 | Windows XP SP3 | 32/64 |
| Threatfire 4.5.24 | Vista SP1 | 32/64 |
| Sunbelt VIPRE 3.2.2 | Vista SP1 | 32/64 |
| Kaspersky Internet Security 2010 | Vista SP1 | 32/64 |
| QuickHeal AntiVirus Plus 10.0 | Vista SP1 | 32/64 |
| A-Squared Free | Vista SP1 | 32/64 |
| BluePoint Security 1.0.0.68 | Vista SP1 | 32/64 |
| AhnLab V3 Intern Security 8.0 | Vista SP1 | 32/64 |
| BullGuard 8.7 | Vista SP1 | 32/64 |
| Online Armor | Vista SP1 | 32/64 |
| Symantec Endpoint Protection 11.0 | Vista SP1 | 32/64 |
A new versions is announced in the Announcements Forum listed with the [major].[feature].[minor] versions. This will include a general list of changes made. Then if a new build is published because some people are seeing bugs, we will list the [major].[feature].[minor].[build] beneath that, but will only notify users who are exhibiting the bug.
This will be replaced with a more detailed Changelog system when we have the time and figure out the best method.
Flash Scan - Scans registry and system process that are in memory to determine which files to scan on disk.
Custom Scan - Scans the folder you select
Full Scan - Scans all logical drives
Rootkit Scan - Looks for hidden Rootkits on volumes
Gaming mode is the ability to shut off all notifications from Immunet Protect while watching movies or playing games.
The following could be reasons for this:
1) Java may have pushed out a new version and you may need to go to right-click on the tray icon
and select Exit and then use the shortcut on your desktop to re-spawn the UI.
2) There could be a problem writing to %ALLUSERSPROFILE%\immunet\community.json that may be
permissions related.
Open the windows Task Manager. Depending on which OS, you will either have to check or click on the "Show Processes from all users" button. Then order by Image name or Process name and look for agent.exe. If you see this in the list your agent is running. If not, you should reboot your machine.
If you do find your agent to be online, and the error persists, please post to the support forum.